Tinyfort Support
Need help with Tinyfort? Get in touch.
Contact us
Contact us by email with your question or a description of the issue.
hello@fireproof.studio
Please include your device model, OS version, and a brief description of what you were doing when the issue happened.
Frequently asked questions
How do I restore my in-app purchases?
In the current Unity iOS version, open Settings → RESTORE PURCHASES using the Apple account used for eligible purchases. Restoration does not transfer local game progress. For an Android edition with purchase-recovery controls, use the Google Play account used to buy. Contact support if those controls are unavailable; do not repurchase to troubleshoot. If a purchase remains unavailable, contact support; do not repurchase solely to troubleshoot.
Is my progress shared between devices?
The current Unity iOS version stores progress and preferences on your device and does not provide cross-device cloud saves. Purchase restoration is separate from local progress. If your question concerns an earlier version, identify it if known when contacting support.
How do I request a refund?
Refunds for in-app purchases are handled by the platform you bought them on, not by us:
- iOS: reportaproblem.apple.com
- Android: Google Play refund policy
How do I delete my account or data?
The current Unity iOS version does not require a game account. Progress and preferences are saved on your device; purchases and eligible restoration use Apple and RevenueCat. For privacy questions or requests, contact hello@fireproof.studio and see Account and Data Requests and our Privacy Policy. If your question concerns an earlier version, identify it if known. Do not send passwords or payment-card details.
I found a bug or want to suggest a feature.
We love hearing from players. Send us a note at hello@fireproof.studio with as much detail as you can, and we will take a look.